Frequently Asked Questions

General


Ordering




General

How do I care for my cupcakes?

All of our cupcakes are baked fresh the morning you purchase your cupcakes and contain no preservatives. With that being said, our cupcakes are enjoyed best the day of purchase. However, if you do need to pick cupcakes up the day before you event, place them in the refrigerator or somewhere that is below room temperature. To serve the cupcakes, remove the cupcakes from the cool storage at least 2 hours before serving to ensure the cupcakes are brought back to room temperature.

In the event you have cupcakes left over from an event, simply place the cupcakes in their container into the freezer. When you want to enjoy another Crave cupcake, take a cupcake out of the freezer and allow the cupcake to come to room temperature before consuming. If you take the entire container out of the freezer open the lid of the plastic container and allow the cupcakes to come to room temperature in the container.


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Are there franchises available?

We are currently not offering franchises.


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Do you ship your cupcakes across Canada?

For all you non-Calgary residents, we would love to be able to send your craving wherever you are. Unfortunately, due to the fragile nature of the product, cupcakes do not travel well. So, we keep our cupcakes in Calgary.


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Do you do character cupcakes and cakes?

Because all of our products are iced by hand, we do not create character cakes or cupcakes. An online gallery for our cakes and specialty iced cupcakes is coming soon.


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Do you do anything special for birthdays?

We are more than happy to write a message on top of a cupcake for you, ie. Happy Birthday Oliver.


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Do you make cakes?

Yes, we make cakes. However, at this time we are only able to make a few cakes each day. We are working very hard on being able to bake and decorate more cakes, but in the mean time we recommend booking at least three weeks in advance for a cake on a weekend.


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Is your packaging recyclable?

Yes, our packaging is recyclable. Even though there is no stamp on the package we have been assured by our supplier that if your recycling company picks up your plastics, it can be recycled.


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How are your cupcakes packaged?

The regular size cupcakes come in two-packs or six-packs and mini cupcakes are packaged in dozens or in sixes as well. For individual regular size cupcakes, a blue or white take-out box can be purchased for an additional $2.00. If you would like your cupcakes gift wrapped, we do have blue boxes which can be purchased for an additional $3.00.


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Why do you sell out?

Ah, the infamous question of “why are you not open until the end of your posted hours”? Part of what makes our products taste so great is that we truly bake from scratch each morning, we never sell leftover cupcakes the following day, and each one of our recipes is measured out by hand. This in itself is what makes everything taste so great and of course is what makes our products sometimes hard to get! We strive to meet the needs of all our potential customers by baking as much product as we possibly can. Like most bakeries we start at 4 AM and there is a finite amount of fresh product we can produce on any given day. We spend a significant amount of time and money on hiring staff and purchasing equipment to meet the demand of our customers. That said, we do still sell out on occasion.


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Do your cupcakes contain nuts?

Yes, we have nuts in our kitchen and of course we use real peanut butter in our peanut butter icing. So, anyone with a nut allergy should not consume our products!


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Are they really family recipes?

Yes, we are born and raised farm girls and come from a line of great bakers. The chocolate cake we use for our cupcakes was our great grandmother’s and our vanilla cake is the same cake our mother used for our very own birthday cakes. So, if it is a recipe for the Craving of the Month or just something new we want to try, we always go to the family archives first!


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Do you use real butter?

Yes, we only use 100% butter in all of our recipes.


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Do you really bake from scratch?

Yes, all of our products are baked from scratch every morning. We crack each egg and measure every cup of sugar used in our products.


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Ordering

Do you have a limit on the number of cupcakes you can purchase?

There is a limit of 4 dozen cupcakes/person (mini and regular combined) to be purchased in the store at one time. We limit the number of cupcakes to be purchased in the stores each day so we have enough cupcakes to make it to the end of the day. If you require more than 4 dozen cupcakes, please call 403.270.2728 and we’ll be happy to assist you.


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I called 24/48 hours in advance but I could not place an order?

Due to the nature of our product (baking from scratch each morning) we can only bake a finite amount of fresh product each day. We reserve a certain number of cupcakes to be slotted for orders and the remainder is for walk in traffic. When we are full for orders, this does not mean you cannot get cupcakes, it just means you will have to come into the store that day and pick up what you need.


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How far in advance do I need to place an order?

We require at least 24 hours notice for all cupcake orders and 48 hours for cookie and cake orders.


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How do I make an order?

If you’re looking for cupcakes or mini-cupcakes, try our online ordering section.
If you’d like to order cakes, cookies or would rather talk to a person, please give us a call at 403.270.2728 and we’ll be happy to assist you.


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