Careers

head office positions

Current sweet opportunities

Full-time Order Coordinator

why crave

We exist to enrich people’s lives through exceptional, home-style baking. We passionately bake from scratch, we work together for the collective good of Crave and we are kind and gracious. Crave is looking for a like-minded individual who shares our passion in creating a sense of community by being part of a collaborative team. Does the idea of waking up early to bake family recipes from scratch appeal to you? If the smell of cocoa in the air and the whirring sound of whipping crave-o-licious buttercream in the mixer gets you excited, we want to hear from you!

RESPONSIBILITIES

We are recruiting a team member to work alongside our team of order experts and our Head Office team in our downtown hub. 

• Coordinate orders for all six locations including logistics
• Effectively resolve customer enquiries in a considerate and timely manner.
• Compose thoughtful, personalized responses for a variety of customer requests.
• Triage incoming requests and spot trends in customer issues to flag for the rest of the team.
• Support locations with daily troubleshooting
• Provide feedback to store managers and head office team on products and processes
• Make active contributions to help achieve team goals and successes.
• Contribute to the ongoing learning and success of the order team and the company, by sharing knowledge through mentorship and collaboration. 

REQUIREMENTS

• You live the Crave values believe in and inspire others in your current role
• You care deeply, genuinely and passionately about customer support and about the role it plays in making a customer-centric team successful.
• You know that every bit of work you do makes a real difference making our customers happy.
• You understand the web and how it works, and you are not afraid of technology.
• You know when something is over your head and are not afraid to ask for help.
• You exhibit diplomacy, tact, and poise under pressure when working through customer issues.
• This position has a schedule of shifts set between Sunday-Saturday 

Please email your resume to: jwilloughby@cravecupcakes.ca