Frequently Asked Questions
Need some answers? We're here to help.
Place an order on our website or by contacting our order team. To place an order we will need to confirm:
Your name and contact details
Date and time for pick up or delivery
Location for pick up
Details of your order including quantities and flavours
A credit card number is required for all orders
All of our store locations are open for walk-in orders, view our store hours here. We bake fresh each morning and have lots of baking available in store each day. Please note: if you are looking for something specific we do recommend pre-orders in order to guarantee we'll have exactly what you're looking for.
If you are using Internet Explorer and don’t see an option to select pick-up or delivery, please switch to a more modern browser such as Chrome or Firefox. Safari is also incompatible with our site. Otherwise, please contact our order team and they will assist you with placing your order over the phone.
For cookies, cupcakes and specialty cupcakes we require at least 24 hours notice (more notice may be required for weekends or during holidays, we book up quickly!). For cakes we require 48 hours notice.
48 business hours are required to modify or cancel any cake, specialty cupcake or custom order. Modifications or cancellations to an order within 48 business hours will be charged for the full amount of the order to the credit card provided at the time the order was taken.
Business hours refer to Crave hours of operation, found here.
We offer delivery service in Calgary, Edmonton, Saskatoon and Kelowna! We require a minimum order of $25.00 for delivery.
Delivery routes are not determined until deliveries have closed. Given we organize for the next day, we cannot offer a guaranteed arrival time. Booking deadlines are as follows:
Booking Deadlines
Calgary & Kelowna Monday Delivery | Order cut-off is 2:00pm the Saturday before.
Calgary & Kelowna Tuesday - Friday Delivery | Order cut-off is 11:00am the day before.
Edmonton & Saskatoon Delivery | Order cut-off is 11:00am the day before.
CALGARY DELIVERY
Standard Downtown | $8
Standard Suburban | $12
EDMONTON DELIVERY
Standard | $10
SASKATOON DELIVERY
Standard | $15.50
KELOWNA DELIVERY
Standard | $10
CALGARY DELIVERY
Monday - Friday
Standard Downtown
Deliveries will arrive between 9:00am - 12:00pm OR 11:00am - 5:00pm dependent on availability.
Standard Suburban
Deliveries will arrive between 11:00am - 5:00pm dependent on availability.
Also available on Uber Eats
EDMONTON DELIVERY
Tuesday - Friday
Deliveries will arrive between 9:00am - 5:00pm dependent on availability.
Also available on Uber Eats
SASKATOON DELIVERY
Tuesday - Friday
Deliveries will arrive between 11:00am - 5:00pm dependent on availability.
Also available on Uber Eats and DoorDash
KELOWNA DELIVERY
Monday - Friday
Deliveries will arrive between 11:00am - 5:00pm dependent on availability.
Also available on Uber Eats
We leave it to our customers to ensure someone is present to receive the delivery. If your delivery is unsuccessful, we will try calling the recipient and if we are unable to reach them we will bring the order back to our bakery. From there, a store pickup or a second delivery attempt may be arranged. Please note, our delivery charge will apply if a second delivery attempt is arranged.
Our cupcakes are made with real, fresh ingredients. We believe it’s best if cupcakes are consumed on the day they are purchased. Please follow the do’s and don’ts below to ensure your cupcakes make it home safely and stay as fresh as possible if you plan to keep them longer than 24 hours.
DO
• Take the cupcakes out of the cardboard box, place in an air tight container and store in the refrigerator overnight or place the airtight container in the freezer for up to 1 month.
• Keep your cupcake box upright and stack your boxes no more than two high.
• Place the box into your recycle bin after consuming.
DON’T
• Leave your cupcakes in the cardboard box overnight, as they will dry out.
• Tip the box, otherwise your cupcakes may tumble over.
Before serving, please allow cupcakes and cakes to come back to room temperature if they have been in the freezer or the fridge.
All our buttercream icings are made with real butter. Please avoid exposing your cupcakes to direct sunlight, as it may melt the icing and/or affect the colour.
We do have cupcakes that do not contain any peanuts, however - our bakery is not a nut-free facility. Although we do take many precautions to avoid cross-contamination, we do not label our products as nut-free and do not recommend consuming them if you have a severe nut allergy.
Ingredient and nutrition information for our classic menu products can be found here. For seasonal product ingredient information, please contact our order team at 403.270.2728.
We have gluten-free chocolate or vanilla cake that comes in a cupcake or cake, paired with any of our classic buttercream icing flavours.
We work with several different ingredients on a daily basis, as do some of our vendors, thus all of our products are generally considered “may contain” as far as allergies or restrictions go. We do take plenty of precautions in store, wherever possible, however we are unable to provide a 100% guarantee against cross contamination with nuts, gluten or other allergens. Generally speaking, if there is a severe allergy, we typically do not recommend consuming our products.
We are excited to offer a vegan cupcake and our vegan cookies! Our cupcake, frosting and cookies are made without dairy and eggs. Our vegan cupcakes and vegan cookies do contain wheat.
Our vegan cake and frosting are made without dairy and eggs.
We don't currently have any diabetic or sugar-free options.
We don't currently have any products that are both gluten-free and vegan. We have our vegan cupcake (made without dairy and eggs but does contain wheat) and we have our gluten-free cake (made without wheat but does contain dairy and eggs).
We do! Our gender reveal cupcakes can be ordered online here or through our order team at 403.270.2728 or orders@cravecupcakes.ca
We don't have cheesecake but we do have cream cheese buttercream icing.
We are currently accepting custom orders in Calgary and Saskatoon. Please email our orderline at
We do offer wholesale pricing for our cake mix, buttercream containers and cookie dough. For more information click here or contact us at wholesale@cravecupcakes.ca
To receive your order the following Thursday or Friday, please place it by Friday at 12 PM MST. Orders are shipped on Tuesday's and Wednesday's using a 24–48 hour parcel service.
All Bake at Home products and cupcake two packs are eligible.
All Cookie Dough, Buttercream and cupcake orders are shipped in recyclable boxes with ice packs and are insulated with terrafibre hemp. All Cake Mix orders are shipped in recyclable boxes.
If your cookie dough or buttercream arrive slightly thawed, don’t worry! We’ve lab tested and made sure they are safe to be placed back into the freezer. All you have to do is make sure you store the product in the freezer until it’s time to bake or consume the products right away.
After we have shipped your order, you will receive an email with your tracking number.
We're currently shipping to most destinations in British Columbia, Alberta, Saskatchewan, Manitoba and Ontario. To confirm eligibility, enter your postal code at checkout. If your postal code isn't available for shipping online, please reach out to our orderline team to inquire about shipping options.
Note: we’re unable to ship to Rural or PO Boxes at this time.
Using Terrafibre ensures that your items are shipped efficiently, sustainably, and with top-notch protection — all while reducing our environmental impact and giving you the opportunity to reuse the material in practical, eco-friendly ways. Upon unpacking your treats, you can remove the hemp from the plastic wrap and repurpose it as a microgreen bed or weed suppressant in your garden, or simply place the 100% biodegradable material into the compost.
If you have multiple partially filled punch cards, please bring them into any of our bakery locations and we will combine them into a single card for you.
Our baker’s dozen rewards free treat is limited to one per customer, per visit.
Our loyalty program is currently focused on our most popular product, cupcakes. However, we hope to be able to expand our program in the future to accommodate more of our product offerings.
Baker’s dozen rewards is currently available at all Crave locations, excluding pop up shops.
If you place a cupcake pack order online for pickup in store, we will absolutely stamp your card upon pickup. Online order stamps are only valid on the day of pick up. Excludes delivery orders.
On your 13th purchase get a free dozen mini cupcake pack or half dozen original cupcake pack.
To redeem your free treat, please visit any of our bakery locations.
If you have a question that isn’t covered above, please reach out to us at orders@cravecupcakes.ca
Place an order on our website or by contacting our order team. To place an order we will need to confirm:
Your name and contact details
Date and time for pick up or delivery
Location for pick up
Details of your order including quantities and flavours
A credit card number is required for all orders
All of our store locations are open for walk-in orders, view our store hours here. We bake fresh each morning and have lots of baking available in store each day. Please note: if you are looking for something specific we do recommend pre-orders in order to guarantee we'll have exactly what you're looking for.
We do offer local delivery in all three cities we operate in. Our delivery rates can be found here.
Delivery routes are not determined until deliveries have closed. Given we organize for the next day, we cannot offer a guaranteed arrival time. Booking deadlines are as follows:
Booking Deadlines
Calgary Monday Delivery | Order cut-off is 2:00pm the Saturday before.
Calgary Tuesday - Friday Delivery | Order cut-off is 11:00am the day before.
Edmonton & Saskatoon Delivery | Order cut-off is 11:00am the day before.
We leave it to our customers to ensure someone is present to receive the delivery. If your delivery is unsuccessful, we will try calling the recipient and if we are unable to reach them we will bring the order back to our bakery. From there, a store pickup or a second delivery attempt may be arranged. Please note, our delivery charge will apply if a second delivery attempt is arranged.
If you are using Internet Explorer and don’t see an option to select pick-up or delivery, please switch to a more modern browser such as Chrome or Firefox. Or contact our order team and they will assist you with placing your order over the phone.
For cookies, cupcakes and specialty cupcakes we require at least 24 hours notice (more notice may be required for weekends or during holidays, we book up quickly!). For cakes we require 48 hours notice.
48 business hours are required to modify or cancel any cake, specialty cupcake or custom order. Modifications or cancellations to an order within 48 business hours will be charged for the full amount of the order to the credit card provided at the time the order was taken.
Business hours refer to Crave hours of operation, found here.
We offer delivery service in Calgary, Edmonton, Saskatoon and Kelowna! We require a minimum order of $25.00 for delivery.
Delivery routes are not determined until deliveries have closed. Given we organize for the next day, we cannot offer a guaranteed arrival time. Booking deadlines are as follows:
Booking Deadlines
Calgary & Kelowna Monday Delivery | Order cut-off is 2:00pm the Saturday before.
Calgary & Kelowna Tuesday - Friday Delivery | Order cut-off is 11:00am the day before.
Edmonton & Saskatoon Delivery | Order cut-off is 11:00am the day before.
CALGARY DELIVERY
Standard Downtown | $8
Standard Suburban | $12
EDMONTON DELIVERY
Standard | $10
SASKATOON DELIVERY
Standard | $15.50
KELOWNA DELIVERY
Standard | $10
CALGARY DELIVERY
Monday - Friday
Standard Downtown
Deliveries will arrive between 9:00am - 12:00pm OR 11:00am - 5:00pm dependent on availability.
Standard Suburban
Deliveries will arrive between 11:00am - 5:00pm dependent on availability.
Also available on Uber Eats
EDMONTON DELIVERY
Tuesday - Friday
Deliveries will arrive between 9:00am - 5:00pm dependent on availability.
Also available on Uber Eats
SASKATOON DELIVERY
Tuesday - Friday
Deliveries will arrive between 11:00am - 5:00pm dependent on availability.
Also available on Uber Eats and DoorDash
KELOWNA DELIVERY
Monday - Friday
Deliveries will arrive between 11:00am - 5:00pm dependent on availability.
Also available on Uber Eats
We leave it to our customers to ensure someone is present to receive the delivery. If your delivery is unsuccessful, we will try calling the recipient and if we are unable to reach them we will bring the order back to our bakery. From there, a store pickup or a second delivery attempt may be arranged. Please note, our delivery charge will apply if a second delivery attempt is arranged.
Our cupcakes are made with real, fresh ingredients. We believe it’s best if cupcakes are consumed on the day they are purchased. Please follow the do’s and don’ts below to ensure your cupcakes make it home safely and stay as fresh as possible if you plan to keep them longer than 24 hours.
DO
• Take the cupcakes out of the cardboard box, place in an air tight container and store in the refrigerator overnight or place the airtight container in the freezer for up to 1 month.
• Keep your cupcake box upright and stack your boxes no more than two high.
• Place the box into your recycle bin after consuming.
DON’T
• Leave your cupcakes in the cardboard box overnight, as they will dry out.
• Tip the box, otherwise your cupcakes may tumble over.
Before serving, please allow cupcakes and cakes to come back to room temperature if they have been in the freezer or the fridge.
All our buttercream icings are made with real butter. Please avoid exposing your cupcakes to direct sunlight, as it may melt the icing and/or affect the colour.
We do have cupcakes that do not contain any peanuts, however - our bakery is not a nut-free facility. Although we do take many precautions to avoid cross-contamination, we do not label our products as nut-free and do not recommend consuming them if you have a severe nut allergy.
Ingredient and nutrition information for our classic menu products can be found here. For seasonal product ingredient information, please contact our order team at 403.270.2728.
We have gluten-free chocolate or vanilla cake that comes in a cupcake or cake, paired with any of our classic buttercream icing flavours.
We work with several different ingredients on a daily basis, as do some of our vendors, thus all of our products are generally considered “may contain” as far as allergies or restrictions go. We do take plenty of precautions in store, wherever possible, however we are unable to provide a 100% guarantee against cross contamination with nuts, gluten or other allergens. Generally speaking, if there is a severe allergy, we typically do not recommend consuming our products.
We are excited to offer a vegan cupcake! Our cupcake and frosting are made without dairy and eggs. Our vegan cupcakes do contain wheat.
Our vegan cake and frosting are made without dairy and eggs.
We don't currently have any diabetic or sugar-free options.
We don't currently have any products that are both gluten-free and vegan. We have our vegan cupcake (made without dairy and eggs but does contain wheat) and we have our gluten-free cake (made without wheat but does contain dairy and eggs).
We do! Our gender reveal cupcakes can be ordered online here or through our order team at 403.270.2728 or orders@cravecupcakes.ca
We don't have cheesecake but we do have cream cheese buttercream icing.
We are currently booked for custom orders until 2023.
Orders are shipped on Tuesdays and Wednesdays. Cut-off for same week delivery is end of day Monday. All orders are shipped with a 24-48 hour parcel service.
Only the Bake at Home bundles are eligible.
All Cookie Dough and Buttercream orders are shipped in recyclable boxes with ice packs and are insulated with terrafibre hemp. All Cake Mix orders are shipped in recyclable boxes.
If your cookie dough or buttercream arrive slightly thawed, don’t worry! We’ve lab tested and made sure they are safe to be placed back into the freezer. All you have to do is make sure you store the product in the freezer until it’s time to bake or consume the products right away.
After we have shipped your order, you will receive an email with your tracking number.
We’re currently shipping within Western Canada to select destinations. To confirm eligibility, enter your postal code at checkout. Please reach out to our order team if you have any questions. Note: we’re unable to ship to Rural or PO Boxes at this time.
Using Terrafibre ensures that your items are shipped efficiently, sustainably, and with top-notch protection — all while reducing our environmental impact and giving you the opportunity to reuse the material in practical, eco-friendly ways. Upon unpacking your treats,you can remove the hemp from the plastic wrap and repurpose it as a microgreen bed or weed suppressant in your garden,or simply place the 100% biodegradable material into the compost.
During the summer months we don’t offer shipping for our frozen items (cookie dough and buttercream). Cake mix will be available for shipping throughout the year.
We do offer wholesale pricing for our cake mix, buttercream containers and cookie dough. For more information click here or contact us at wholesale@cravecupcakes.ca
If you have multiple partially filled punch cards, please bring them into any of our bakery locations and we will combine them into a single card for you.
Our baker’s dozen rewards free treat is limited to one per customer, per visit.
Our baker’s dozen rewards free treat is limited to one per customer, per visit.
Our loyalty program is currently focused on our most popular product, cupcakes. However, we hope to be able to expand our program in the future to accommodate more of our product offerings.
Baker’s dozen rewards is currently available at all Crave locations, excluding pop up shops.
If you place a cupcake pack order online for pickup in store, we will absolutely stamp your card upon pickup. Online order stamps are only valid on the day of pick up. Excludes delivery orders.
Baker’s Dozen Rewards stamps and rewards are only valid for future orders starting March 11th, 2022.
On your 13th purchase get a free dozen mini cupcake pack or half dozen original cupcake pack.
To redeem your free treat, please visit any of our bakery locations.
If you have a question that isn’t covered above, please reach out to us at orders@cravecupcakes.ca
Place an order on our website or by contacting our order team. To place an order we will need to confirm:
Your name and contact details
Date and time for pick up or delivery
Location for pick up
Details of your order including quantities and flavours
A credit card number is required for all orders
All of our store locations are open for walk-in orders, view our store hours here. We bake fresh each morning and have lots of baking available in store each day. Please note: if you are looking for something specific we do recommend pre-orders in order to guarantee we'll have exactly what you're looking for.
We do offer local delivery in all three cities we operate in. Our delivery rates can be found here.
Delivery routes are not determined until deliveries have closed. Given we organize for the next day, we cannot offer a guaranteed arrival time. Booking deadlines are as follows:
Booking Deadlines
Calgary Monday Delivery | Order cut-off is 2:00pm the Saturday before.
Calgary Tuesday - Friday Delivery | Order cut-off is 11:00am the day before.
Edmonton & Saskatoon Delivery | Order cut-off is 11:00am the day before.
We leave it to our customers to ensure someone is present to receive the delivery. If your delivery is unsuccessful, we will try calling the recipient and if we are unable to reach them we will bring the order back to our bakery. From there, a store pickup or a second delivery attempt may be arranged. Please note, our delivery charge will apply if a second delivery attempt is arranged.
If you are using Internet Explorer and don’t see an option to select pick-up or delivery, please switch to a more modern browser such as Chrome or Firefox. Or contact our order team and they will assist you with placing your order over the phone.
For cookies, cupcakes and specialty cupcakes we require at least 24 hours notice (more notice may be required for weekends or during holidays, we book up quickly!). For cakes we require 48 hours notice.
48 business hours are required to modify or cancel any cake, specialty cupcake or custom order. Modifications or cancellations to an order within 48 business hours will be charged for the full amount of the order to the credit card provided at the time the order was taken.
Business hours refer to Crave hours of operation, found here.
We offer delivery service in Calgary, Edmonton, Saskatoon and Kelowna! We require a minimum order of $25.00 for delivery.
Delivery routes are not determined until deliveries have closed. Given we organize for the next day, we cannot offer a guaranteed arrival time. Booking deadlines are as follows:
Booking Deadlines
Calgary & Kelowna Monday Delivery | Order cut-off is 2:00pm the Saturday before.
Calgary & Kelowna Tuesday - Friday Delivery | Order cut-off is 11:00am the day before.
Edmonton & Saskatoon Delivery | Order cut-off is 11:00am the day before.
CALGARY DELIVERY
Standard Downtown | $8
Standard Suburban | $12
EDMONTON DELIVERY
Standard | $10
SASKATOON DELIVERY
Standard | $15.50
KELOWNA DELIVERY
Standard | $10
CALGARY DELIVERY
Monday - Friday
Standard Downtown
Deliveries will arrive between 9:00am - 12:00pm OR 11:00am - 5:00pm dependent on availability.
Standard Suburban
Deliveries will arrive between 11:00am - 5:00pm dependent on availability.
Also available on Uber Eats
EDMONTON DELIVERY
Tuesday - Friday
Deliveries will arrive between 9:00am - 5:00pm dependent on availability.
Also available on Uber Eats
SASKATOON DELIVERY
Tuesday - Friday
Deliveries will arrive between 11:00am - 5:00pm dependent on availability.
Also available on Uber Eats and DoorDash
KELOWNA DELIVERY
Monday - Friday
Deliveries will arrive between 11:00am - 5:00pm dependent on availability.
Also available on Uber Eats
We leave it to our customers to ensure someone is present to receive the delivery. If your delivery is unsuccessful, we will try calling the recipient and if we are unable to reach them we will bring the order back to our bakery. From there, a store pickup or a second delivery attempt may be arranged. Please note, our delivery charge will apply if a second delivery attempt is arranged.
Our cupcakes are made with real, fresh ingredients. We believe it’s best if cupcakes are consumed on the day they are purchased. Please follow the do’s and don’ts below to ensure your cupcakes make it home safely and stay as fresh as possible if you plan to keep them longer than 24 hours.
DO
• Take the cupcakes out of the cardboard box, place in an air tight container and store in the refrigerator overnight or place the airtight container in the freezer for up to 1 month.
• Keep your cupcake box upright and stack your boxes no more than two high.
• Place the box into your recycle bin after consuming.
DON’T
• Leave your cupcakes in the cardboard box overnight, as they will dry out.
• Tip the box, otherwise your cupcakes may tumble over.
Before serving, please allow cupcakes and cakes to come back to room temperature if they have been in the freezer or the fridge.
All our buttercream icings are made with real butter. Please avoid exposing your cupcakes to direct sunlight, as it may melt the icing and/or affect the colour.
We do have cupcakes that do not contain any peanuts, however - our bakery is not a nut-free facility. Although we do take many precautions to avoid cross-contamination, we do not label our products as nut-free and do not recommend consuming them if you have a severe nut allergy.
Ingredient and nutrition information for our classic menu products can be found here. For seasonal product ingredient information, please contact our order team at 403.270.2728.
We have gluten-free chocolate or vanilla cake that comes in a cupcake or cake, paired with any of our classic buttercream icing flavours.
We work with several different ingredients on a daily basis, as do some of our vendors, thus all of our products are generally considered “may contain” as far as allergies or restrictions go. We do take plenty of precautions in store, wherever possible, however we are unable to provide a 100% guarantee against cross contamination with nuts, gluten or other allergens. Generally speaking, if there is a severe allergy, we typically do not recommend consuming our products.
We are excited to offer a vegan cupcake! Our cupcake and frosting are made without dairy and eggs. Our vegan cupcakes do contain wheat.
Our vegan cake and frosting are made without dairy and eggs.
We don't currently have any diabetic or sugar-free options.
We don't currently have any products that are both gluten-free and vegan. We have our vegan cupcake (made without dairy and eggs but does contain wheat) and we have our gluten-free cake (made without wheat but does contain dairy and eggs).
We do! Our gender reveal cupcakes can be ordered online here or through our order team at 403.270.2728 or orders@cravecupcakes.ca
We don't have cheesecake but we do have cream cheese buttercream icing.
We are currently booked for custom orders until 2023.
We do offer wholesale pricing for our cake mix, buttercream containers and cookie dough. For more information click here or contact us at wholesale@cravecupcakes.ca
To receive your order the following Thursday or Friday, please place it by Friday at 12 PM MST. Orders are shipped on Tuesday's and Wednesday's using a 24–48 hour parcel service.
Only the Bake at Home bundles are eligible.
All Cookie Dough and Buttercream orders are shipped in recyclable boxes with ice packs and are insulated with terrafibre hemp. All Cake Mix orders are shipped in recyclable boxes.
If your cookie dough or buttercream arrive slightly thawed, don’t worry! We’ve lab tested and made sure they are safe to be placed back into the freezer. All you have to do is make sure you store the product in the freezer until it’s time to bake or consume the products right away.
After we have shipped your order, you will receive an email with your tracking number.
We’re currently shipping within Western Canada to select destinations. To confirm eligibility, enter your postal code at checkout. Please reach out to our order team if you have any questions. Note: we’re unable to ship to Rural or PO Boxes at this time.
Using Terrafibre ensures that your items are shipped efficiently, sustainably, and with top-notch protection — all while reducing our environmental impact and giving you the opportunity to reuse the material in practical, eco-friendly ways. Upon unpacking your treats,you can remove the hemp from the plastic wrap and repurpose it as a microgreen bed or weed suppressant in your garden,or simply place the 100% biodegradable material into the compost.
During the summer months we don’t offer shipping for our frozen items (cookie dough and buttercream). Cake mix will be available for shipping throughout the year.
If you have multiple partially filled punch cards, please bring them into any of our bakery locations and we will combine them into a single card for you.
Our baker’s dozen rewards free treat is limited to one per customer, per visit.
Our baker’s dozen rewards free treat is limited to one per customer, per visit.
Our loyalty program is currently focused on our most popular product, cupcakes. However, we hope to be able to expand our program in the future to accommodate more of our product offerings.
Baker’s dozen rewards is currently available at all Crave locations, excluding pop up shops.
If you place a cupcake pack order online for pickup in store, we will absolutely stamp your card upon pickup. Online order stamps are only valid on the day of pick up. Excludes delivery orders.
Baker’s Dozen Rewards stamps and rewards are only valid for future orders starting March 11th, 2022.
On your 13th purchase get a free dozen mini cupcake pack or half dozen original cupcake pack.
To redeem your free treat, please visit any of our bakery locations.
If you have a question that isn’t covered above, please reach out to us at orders@cravecupcakes.ca