Frequently Asked Questions
All of our store locations are open for walk-in orders, view our store hours here. We bake fresh each morning and have lots of baking available in store each day. Please note: if you are looking for something specific we do recommend pre-orders in order to guarantee we'll have exactly what you're looking for.
We do offer local delivery in all three cities we operate in. Our delivery rates can be found here. In Calgary our delivery order cut off is 11:00 am, 48 hours before and in Saskatoon & Edmonton the delivery order cut off is 11:00 am on the previous day.
Our delivery cut off is 11:00 am, 48 hours before in Calgary and 11:00 am on the previous day in Saskatoon & Edmonton, as we have to organize for the next day. The route is not determined until deliveries have closed.
We leave it to our customers to ensure someone is present to receive the delivery. If your delivery is unsuccessful, we will try calling the recipient and if we are unable to reach them we will bring the order back to our bakery. From there, a store pickup or a second delivery attempt may be arranged. Please note, our delivery charge will apply if a second delivery attempt is arranged.
If you are using Internet Explorer and don’t see an option to select pick-up or delivery, please switch to a more modern browser such as Chrome or Firefox. Or contact our order team and they will assist you with placing your order over the phone.
For cookies, cupcakes and specialty cupcakes we require at least 24 hours notice (more notice may be required for weekends or during holidays, we book up quickly!). For cakes we require 48 hours notice.
48 business hours are required to modify or cancel any cake, specialty cupcake or custom order. Modifications or cancellations to an order within 48 business hours will be charged for the full amount of the order to the credit card provided at the time the order was taken.
Business hours refer to Crave hours of operation, found here.
Our cupcakes are made with real, fresh ingredients. We believe it’s best if cupcakes are consumed on the day they are purchased. Please follow the do’s and don’ts below to ensure your cupcakes make it home safely and stay as fresh as possible if you plan to keep them longer than 24 hours.
• Take the cupcakes out of the cardboard box, place in an air tight container and store in the refrigerator overnight or place the airtight container in the freezer for up to 1 month.
• Keep your cupcake box upright and stack your boxes no more than two high.
• Place the box into your recycle bin after consuming.
• Leave your cupcakes in the cardboard box overnight, as they will dry out.
• Tip the box, otherwise your cupcakes may tumble over.
Before serving, please allow cupcakes and cakes to come back to room temperature if they have been in the freezer or the fridge.
All our buttercream icings are made with real butter. Please avoid exposing your cupcakes to direct sunlight, as it may melt the icing and/or affect the colour.
We do have cupcakes that do not contain any peanuts, however - our bakery is not a nut-free facility. Although we do take many precautions to avoid cross-contamination, we do not label our products as nut-free and do not recommend consuming them if you have a severe nut allergy.
We have gluten-free chocolate cake that comes in a cupcake or cake, paired with any of our classic buttercream icing flavours.
We work with several different ingredients on a daily basis, as do some of our vendors, thus all of our products are generally considered “may contain” as far as allergies or restrictions go. We do take plenty of precautions in store, wherever possible, however we are unable to provide a 100% guarantee against cross contamination with nuts, gluten or other allergens. Generally speaking, if there is a severe allergy, we typically do not recommend consuming our products.
Our vegan cake and frosting are made without dairy and eggs.
We don't currently have any diabetic or sugar-free options.
We don't currently have any products that are both gluten-free and vegan. We have our vegan cupcake (made without dairy and eggs but does contain wheat) and we have our gluten-free cake (made without wheat but does contain dairy and eggs).
We don't have cheesecake but we do have cream cheese buttercream icing.
We are currently booked for custom orders until 2023.
We do ship our Bake at Home Bundles, which includes our cake mix, buttercream and cookie dough. We would love to be able to send cupcakes to wherever you are. Unfortunately, due to the fragile nature of the product, cupcakes do not travel well. So, we keep our cupcakes in the cities we operate in.
If your order is placed by Friday before 12 pm, it will arrive on the following Wednesday or Thursday by end of day.
After we have shipped your order, you will receive an email with your tracking number.
We ship to select cities in British Columbia, Alberta, Manitoba, Saskatchewan via UPS. Since our buttercream is perishable, we ship overnight and the shipping cost varies based on location, which is why we only offer shipping to certain locations. To see if your location is available for shipping, please inquire with our order team.
Our minimum order for shipping is one Bake At Home Bundle.
To ensure everything stays fresh during shipping, we package everything in a styrofoam box (for insulation), with ice packs. You can absolutely recycle the outer cardboard layer of the packaging. If you select store pickup or local delivery at checkout, your bake at home bundle will not be packaged in a styrofoam shipping box.