Frequently Asked Questions
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We do offer delivery in all three cities we operate in. Our delivery rates can be found here. Our delivery order cut off is 11:00 am on the previous day.
Our delivery cut off is 11:00 am the previous day, as we have to organize for the next day. The window is so we can accommodate 30+ deliveries/day. The route is not determined until deliveries have closed.
48 hours is required to modify or cancel any cake, specialty cupcake or custom order. Modifications or cancellations to an order within 48 hours will be charged for the full amount of the order to the credit card provided at the time the order was taken.
For cookies, cakes and specialty cupcakes we require at least 24 hours notice (more notice may be required for weekends, we book up quickly!).
All of our store locations are open for walk-in's. We bake fresh each morning and have lots of baking available in store each day. Please note: if you are looking for something specific we do recommend pre-orders in order to guarantee we'll have exactly what you're looking for.
Contact our order team at 403.270.2728 or visit your nearest Crave location.
We do have cupcakes that do not contain any peanuts, however - our bakery is not a nut-free facility. Although we do take many precautions to avoid cross-contamination, we do not label our products as nut-free and do not recommend consuming them if you have a severe nut allergy.
We believe it’s best if cupcakes are served on the day they are baked. If you have leftovers or are picking your cupcakes up in advance of your event, they can be stored in their original packaging or in an airtight container. They will stay fresh in the refrigerator overnight or in the freezer for up to one month. To serve, simply allow the cupcakes or cake to return to room temperature.
Before serving, allow cupcakes and cakes to come back to room temperature if they have been in the freezer or the fridge.
All our buttercream icings are made with real butter. Please avoid exposing your cupcakes to direct sunlight, as it may melt the icing and/or affect the colour.
We would love to be able to send cupcakes to wherever you are. Unfortunately, due to the fragile nature of the product, cupcakes do not travel well. So, we keep our cupcakes in the cities we operate in.
We do offer wholesale pricing for our cake mix, buttercream containers and cookie dough. For more information or to place a wholesale order please contact us at firstname.lastname@example.org
We have gluten-free chocolate cake that comes in a cupcake or cake, paired with any of our classic buttercream icing flavours.
We are excited to offer a vegan cupcake! Our cupcake and frosting are made without dairy and eggs. Our vegan cupcakes do contain wheat.
Our vegan cake and frosting are made without dairy and eggs.
We don't currently have any diabetic or sugar-free options.
We don't currently have any products that are both gluten-free and vegan. We have our vegan cupcake (made without dairy and eggs but does contain wheat) and we have our gluten-free cake (made without wheat but does contain dairy and eggs). We have recently launched our gluten-free chocolate cake mix, which has a vegan option in the instructions.
We don't have cheesecake but we do have cream cheese buttercream icing.
We do offer custom cake designs through our custom cake artists in Calgary. To inquire, please contact our order team at email@example.com Custom cake orders require a minimum of 3 weeks notice.